Privacy Policy

1. Who We Are

Ironmen Moving and Storage is a licensed moving company based in San Jose, California, operating under USDOT #4446194 and MC #1751427. We provide local, intrastate, long-distance, international, and in-house vault storage services throughout California and the United States.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at ironmenmovingandstorage.com, request a quote, book a move, or otherwise interact with us.

2. Information We Collect

Information you provide directly:

• Name and contact information (phone number, email address)
• Move details (origin address, destination address, move date, home size)
• Inventory information disclosed during your in-home or video survey
• Payment information (processed securely; we do not store full card numbers)
• Signed moving contracts, bills of lading, and inventory lists
• Any information you provide in the message or notes field of our contact forms
• Communications with our team via phone, email, or text

Information collected automatically:

• IP address and approximate geographic location (city/region level)
• Browser type, operating system, and device type
• Pages visited, time on page, and referring URL
• Click and scroll behavior collected via Google Analytics

3. How We Collect Information

• Quote request forms on our website when you submit your move details
• Phone calls to our office — calls may be recorded for quality assurance
• Email and text correspondence with our team
• In-home or video surveys conducted by our estimators
• Cookies and analytics tools when you browse our website (see Section 6)
• Moving documents — contracts, bills of lading, and delivery receipts signed during your move

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote request and provide a binding or non-binding moving estimate
• To schedule and coordinate your move, including dispatching crews and vehicles
• To prepare and execute your moving contract and bill of lading
• To process payment for services rendered
• To communicate with you before, during, and after your move regarding scheduling, access, and completion
• To process claims for lost or damaged goods
• To comply with California CPUC and federal FMCSA record-keeping requirements
• To analyze website usage and improve our services (using aggregated, anonymized data)
• To send service-related communications (confirmation emails, scheduling reminders)

We do not use your personal information to send unsolicited marketing communications or share it with third-party advertisers.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third parties who assist us in delivering our services — including payment processors, customs brokers (international moves), destination agents, and logistics partners — receive only the information necessary to perform their function and are contractually bound to protect your data.
• Legal compliance: We may disclose information when required by law, regulation, court order, or government authority (including CPUC and FMCSA compliance requirements).
• Business transfers: If Ironmen Moving and Storage is acquired, merged, or sold, customer information may be transferred as part of that transaction. You will be notified if this occurs.
• Safety: We may share information to prevent fraud, protect the safety of our crews and customers, or address security threats.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how visitors use the site.

• Essential cookies: Required for basic website functionality. Cannot be disabled.
• Analytics cookies (Google Analytics): Collect anonymized data about page views, session duration, and traffic sources. Google Analytics data is aggregated and does not identify individual visitors.
• Advertising cookies (Google Ads / GTM): Used to measure the effectiveness of our advertising campaigns. We use Google Tag Manager to manage tracking tags.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also control cookies through your browser settings; disabling cookies may affect some website functionality.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations:

• Quote requests that did not convert: 12 months from the date of the request
• Completed move records (contracts, bills of lading, inventories): 7 years, as required by California and federal regulations
• Payment records: 7 years for tax and accounting purposes
• Claims records: 5 years from the date of resolution
• Website analytics data: 26 months (Google Analytics default)

After the applicable retention period, personal information is securely deleted or anonymized.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption on all website pages and contact forms
• Secure, password-protected access to customer records
• Payment processing through PCI-compliant payment processors (we do not store full credit card numbers)
• Limited internal access to personal information on a need-to-know basis

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. If you become aware of a security concern related to your information, please contact us immediately at info@ironmenmovingandstorage.com.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request a disclosure of the personal information we have collected about you in the past 12 months, including the categories of information, the sources, the business purpose for collection, and any third parties with whom it has been shared.
• Right to Delete: You may request that we delete your personal information. Some information may be retained for legal compliance or to complete a transaction you requested.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale: We do not sell personal information. No opt-out action is required.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@ironmenmovingandstorage.com or call 1-800-326-2099. We will respond to verified requests within 45 days as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us:

Ironmen Moving and Storage
San Jose, California
Phone: 1-800-326-2099
Email: info@ironmenmovingandstorage.com
USDOT #4446194  •  MC #1751427